Frequently Asked Questions

Refund FAQ

What is the refund policy at Indian Couture?

At Indian Couture, we offer a 15-day refund policy for unworn, unused, and undamaged products. To initiate a refund, please contact our customer support team within 15 days of receiving your order.

How long does it take to process a refund?

Once your return is approved, the refund will be processed within 7-10 business days. The amount will be credited back to the original payment method.

Are there any items that are non-refundable?

Yes, personalized or custom-made items, as well as products on sale or marked as final sale, are not eligible for a refund.

Can I exchange my product instead of getting a refund?

Yes, you can opt for an exchange. Please contact our customer service for more details on the exchange process. Exchange requests must be made within 15 days of receiving your order.

Delivery FAQ

How long will it take for my order to arrive?

Delivery time depends on your location. Generally, orders within India are delivered within 5-7 business days. International shipping may take 10-15 business days.

Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number via email or SMS. You can track your order status on the courier’s website.

Do you offer express delivery?

Yes, we offer express delivery options. You can select express shipping during checkout for faster delivery at an additional charge.

What should I do if my package is delayed?

If your package is delayed, please contact our customer support team. We will investigate the issue and provide an update on your order status.

Shipping & Returns FAQ

What are the shipping charges for my order?

Shipping charges are calculated based on the weight of your order and the destination. You can view the shipping charges during the checkout process before confirming your order.

Can I return an item if I change my mind?

Yes, you can return an item within 15 days of receiving it, provided the product is unworn, unused, and in its original condition. Please refer to our return policy for more details.

How do I return an item?

To return an item, please contact our customer support team to initiate the return process. They will provide you with return instructions and a return label.

Do you offer international returns?

Yes, international returns are accepted. However, customers are responsible for the return shipping charges. Please check our return policy for more details on international returns.

Payment FAQ

What payment methods do you accept?

We accept payments via credit/debit cards, net banking, UPI, and popular digital wallets like Paytm, Google Pay, and Apple Pay. We also accept COD (Cash on Delivery) for orders within India.

Is it safe to make payments on your website?

Yes, all transactions on our website are secured with SSL encryption, ensuring that your payment details are protected. We use trusted payment gateways for all transactions.

Can I use discount codes on my order?

Yes, you can apply valid discount codes during checkout. Please make sure the code is entered correctly to enjoy your discount.

Will I receive an invoice for my order?

Yes, once your order is processed, an invoice will be sent to your email. You can also download it from your account on our website.